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Artificial Intelligence articles, basics:
ITOps Times:
https://www.itopstimes.com/itsm/itsms-next-wave-ai-machine-learning/
Gartner:

https://www.gartner.com/en/information-technology/insights/artificial-intelligence
https://www.gartner.com/binaries/content/assets/events/keywords/catalyst/catus8/preparing_and_architecting_for_machine_learning.pdf 

Efecte:
https://www.efecte.com/it-service-management
Other:

https://medium.com/app-affairs/9-applications-of-machine-learning-from-day-to-day-life-112a47a429d0

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